Job Summary:

The Senior HR Generalist (Operations) is responsible for driving and managing end-to-end HR processes across operational teams, including high-volume talent acquisition, employee lifecycle management, complex employee relations, performance management, and HR policy compliance. Acting as a trusted advisor and primary partner to Operations Managers, this role proactively addresses workforce challenges in a fast-paced environment, enhances the operational employee experience, boosts retention, and aligns HR initiatives directly with operational KPIs and business goals.

Responsibilities:

• Employee Lifecycle Ownership: Lead and optimize full employee lifecycle processes for operational teams—including onboarding, internal transfers, promotions, and offboarding (exit interviews and turnover analysis)—while ensuring accuracy and data integrity across HRIS platforms.
• Operational Talent Acquisition: Drive end-to-end recruitment for operational roles by partnering with hiring managers on workforce planning, managing high-volume and specialized hiring pipelines, conducting competency-based interviews, and optimizing time-to-hire while delivering a strong candidate experience.
• Employee Relations & Retention: Serve as the senior point of escalation for complex employee inquiries, grievances, and workplace challenges within Operations; design and execute proactive retention initiatives (such as stay interviews) to reduce attrition and burnout in high-pressure environments.
• Manager Coaching & Engagement: Partner closely with Operations Managers to resolve team conflicts, address behavioral and attendance issues, and implement targeted actions that foster workplace engagement and team productivity.
• Performance Management, PIP & Disciplinary Actions: Drive performance management cycles aligned with operational KPIs, coach managers on effective appraisals, lead Performance Improvement Plans (PIPs) and PIP review meetings, and manage disciplinary committees to maintain high standards of performance and work discipline.
• Training & Capability Building: Collaborate with operational leaders to conduct Training Needs Analysis (TNA), coordinate targeted skill-building and operational training programs, and track post-training impact on team performance.
• Compliance & Policy Governance: Oversee execution of HR policies, guidelines, and contract renewals, ensuring all operational workforce practices (including shift regulations, overtime, and leave management) comply with Labor Law and organizational standards.
• HR Analytics & Operational Reporting: Develop, analyze, and present actionable HR dashboards and reports—covering recruitment metrics, workforce capacity, absenteeism, and turnover rates—to support data-driven decision-making for Operations and HR leadership.

Requirements:

• Proven track record (3+ years) in HR Generalist or HR Operations roles, preferably within fast-paced operational environments.
• Advanced mastery of end-to-end recruitment, selection, and high-volume hiring strategies.
• Strong expertise in conducting structured, competency-based interviews.
• Basic knowledge of Iranian Labor Law, Social Security regulations, and disciplinary committee frameworks.
• Hands-on experience in designing and executing Employee Experience (EX) initiatives and retention tools (stay interviews, pulse surveys, exit interviews).
• Strong analytical skills with the ability to interpret HR and operational metrics (turnover, time-to-fill, absenteeism, etc.) in Excel/Google Sheets.
• Practical knowledge of Employer Branding principles tailored to operational talent markets.
• Proficiency in working with Applicant Tracking Systems (ATS), specifically Cando.
• Strong stakeholder management, conflict resolution, and negotiation skills to effectively influence operational managers.